Regional, rapidly-expanding and award-winning legal services provider Brethertons LLP is proud and delighted to announce their award win at the prestigious Oxfordshire Business Awards in the ‘Customer Care’ Category, sponsored by Hays Recruitment.
With judging criteria spanning topics such as the development of a culture of service excellence -including defined customer service standards, effective customer service provision, as well as an effective monitoring and complaints system and how effective customer care has benefitted Brethertons, its staff and its clients – winning the award is a high accolade indeed.
In April 2013, Brethertons assembled a new Client Services team in its pledge to achieve outstanding service and care for its clients. Since then Brethertons’ commitment to customer care has been recognised by being shortlisted for an astounding 9 awards, with the most recent achievement being Highly Commended for the Lexcel Award for Excellence in Practice Management.
Partner and Head of Client Services, Alison McCormack, collected the award at the glittering gala dinner, held at The Oxford Thames Four Pillars Hotel, Sandford on Thames on Friday 20 June 2014. Alison said: “This is a fantastic achievement for Brethertons. Winning this award continues to demonstrate our commitment to delivering exceptional service on behalf of our clients.”
Brethertons was also finalists in the ‘The Shaw Gibbs Business Person of the Year award’, which acknowledged how Partner, Shaun Jardine, benefits the firm directly through his efforts. From raising Brethertons’ profile and exceeding customer expectations, through to developing and implementing strategic business plans to achieve growth and improve profitability.