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How End-to-End Marketing is Changing the Way We do Business
End-to-end is a new term that’s being used in connection with many areas of business. It refers to processes defined in terms of a starting and ending point, whether that process is a customer-facing service or an internal means of production. As a business philosophy, end-to-end methods also include eliminating as many middle steps as possible. This encourages strategizing your processes for greater efficiency and performance. One of the areas where this principle leads to better results is in marketing.
What is an End-to-End Solution?
End-to-end solutions can take many forms. In general, it starts with a provider or source. This could be an in-house department, another facility, or an outside vendor or service.
In the case of marketing, assets such as video or graphical content are turned over to those responsible for effecting the marketing solution. These individuals or teams might make changes or improvements, such as adding metadata or transcoding to satisfy certain specifications or platforms. The finished product is then distributed to the right channels identified for your target market. This is the end-to-end process for disseminating marketing materials.
Other activities will also be involved as part of your content’s lifecycle, such as collecting and analyzing market data, ranking factors, tracking performance, or gathering customer feedback. These steps may also be done by other outside vendors. The additional steps may or may not be seen as new processes.
Solving any business problem typically requires five basic steps:
1. Identify a problem.
2. Analyze relevant data.
3. Establish metrics to measure progress.
4. Provide multiple alternative solutions.
5. Determine the best solution in terms of cost-efficiency and impact.
When it comes to marketing, this is still a viable approach, but addresses a complex problem. Everything from branding to predicting customer behavior is an integral part of a successful marketing program. Each step must be refined to achieve greater accuracy and faster turn-around within a process that must take place repeatedly if not constantly.
Your end-to-end solution must take you from content production to customer acquisition. It’s up to you to prepare the assets correctly, optimize channels, manage workflows, and otherwise streamline the process for more efficiency. Ideally, you want to optimize these steps into a single integrated platform, such as mobile app development that can evaluate factors and transmit the right content directly to the right customers.
Benefits of End-to-End Marketing Applications
Dealing with a series of teams or vendors can introduce errors, delays, and miscommunications. A single-source, single platform approach can simplify your workflow and eliminate many of the phases and participants.
Developing this process with transparency, such as controlled parameters, updated information, progress reports, and testing helps to minimize the chances of failure and waste. This simplification also enables a reduction in operating costs, such as labor, meetings, excessive process documentation, or the profit margins of multiple third parties.
Working with a single platform or a single provider as the point of contact for your solution also ensures more consistent quality and shorter timeframes. This allows both greater customer satisfaction and faster time-to-market to boost the influence and ROI of your content.
It would be a mistake to dismiss end-to-end principles as just another buzzword for building efficiency. Consider what clearly defined procedures and integrated resources could mean for your marketing efforts and the future of your business.