How Data Refreshing can help organisations identify revenue opportunities Customer and prospect data can be both…
How does automation help businesses?
From robotic process automation to artificial intelligence and beyond, automation technologies are now commonplace in the business world and offer significant gains in efficiency, insights, and ROI.
Those who are slow to adopt automation ultimately risk falling behind the competition. As just one example, market researchers predict that automation will eliminate 20% of all service desk interactions by the end of 2019 – helping customers find the resolution they need faster, while putting less strain on customer service departments.
Here are just four of the key benefits of automating business processes.
Many automation technologies replace the need for manual effort in executing recurring tasks. Advances in computing power help to ensure that these processes are completed on time and without the risk of human error causing delays.
Crucially, automating these everyday business processes frees staff from mundane repetition and allows them to add more value to the business through more substantial or creative projects. This shift can in turn increase productivity and boost team morale.
Reduced labour costs
When the kinds of tasks mentioned above come in bulk and deadlines are tight, the natural reaction would be to hire more staff or outsource these jobs to freelancers or agencies.
The fact is that technology such as that on offer at RS Components can perform these tasks in a fraction of the time regardless of their complexity. This saves the need for any extra spend, while eliminating human error removes the possibility of mistakes hurting your bottom line.
Automating several parts of a business allows managers to see a holistic view of multiple departments from one dashboard. With improved visibility, businesses can make more informed decisions in real time and even predict future events thanks to the wealth of data being collected.
This increased visibility simultaneously improves accountability in the workforce and motivates employees to pull their weight and hit targets.
Improved customer service
Poor customer service is frustrating and can turn customers away in their droves. At the same time, providing adequate resources over the phone or face to face can quickly get expensive – especially for larger organisations dealing with countless enquiries at all hours of the day.
Simple steps such as automated confirmation emails and chat boxes can go a long way to putting customers at ease, and at a fraction of the cost.
Has your business adopted automation? If not, there’s never been a better time to get started.