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Supporting Employees


Now more than ever, it’s vital that employers are tuned in to how their employees are feeling whether they are continuing to work remotely, are spending some time in the office or have been furloughed. Symptoms of stress can appear physically, behaviourally or cognitively via a noticeable dip in performance and productivity, but it can be hard to identify the signs, particularly from a distance. 

To help, Natalie Rogers, HR Director for Unum UK has shared 5 top tips to help employers understand how they might better support their employees as we continue adjusting to this “new normal”. 

 1. Ask and Listen 

The very first thing any organisation must do is listen to their staff and ensure they feel safe and supported. The shift from working collaboratively in face-to-face teams to working in virtual teams must be handled as sensitively as possible. This is a very stressful period and can leave many feeling mentally vulnerable. Taking the time to listen to individual’s feedback about ways of working day-to-day will not only ensure your team stays productive, but they’re positive too. 

2. Connect with individual members 

Recognising stress or a lack of engagement early. Get to know each team member so you can spot when there is a change. When you see each other pretty much every day, a change in people’s appearance or moods are more obvious. When working remotely, be aware of how they speak on the phone, the tone of their emails and keep an eye on performance. And where appropriate, use video tools for meetings to help feel more connected with your team and watch for any warning signs. 

3. Take a break 

With many UK employees working remotely, it’s easy to overlook the value in taking regular breaks. Employers should be encouraging their teams to book out slots in their diaries and step away from their desks for short periods of time throughout the day. Staying safe while observing some sort of daily exercise is important for physical and mental health. 

4. Act as a role model 

Working remotely for long periods of time can lend itself to bad working habits. For example, late-night emails can make employees feel pressured and can be a trigger for workplace stress. Leading by example is the best way to promote healthy work/life balance. 

5. Show them the way 

While GPs are generally very supportive of mental health issues, in the current climate employees with mental ill health, burnout or severe stress symptoms can face a lack of appointment times or resource. Employers can help by pointing staff to professional mental health support where they can and where it’s needed. Unum’s Mental Health Pathway offers GIP customers a specialist first line response and covers holistic, preventative and early indication support. In addition, insured employees have access to up to 8 mental health support consultations (including an initial assessment) per year via the Help@hand app. 


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