By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Start Your Business Magazine
  • Store
    Merchandise
    Subscribe
  • Features

    Grow, expand and leverage your business..

    Grow your start up business with our experts and industry insiders…

    Get Started

    Quick Links

    • Agenda
    • Business Books
    • Marketing
    • Technology
    • Wellbeing
    • Finance
    Reading: Customer Service

    Our Newsletters

    Our website stores cookies on your computer. They allow us to remember you and help personalise your experience with our site..

    Read our privacy policy for more information.
  • Book
  • Trending
    Uncategorized

    The Spending Review 2025

    Following the Spending Review 2025, The Global Payroll Alliance (GPA), has analysed the…

    agenda

    Smartphone Apps Tracking You

    The smartphone apps collecting your personal data for their own benefit... Rank…

    Finance

    5 strategies for future-proofing your small business against rising costs

    As we move through 2025, small businesses across the UK are facing…

  • Topics

    Topics

    • Agenda
    • Blogs
    • Book Review
    • Business Advice
    • eCommerce
    • SME Update
    Reading: Customer Service
    • Events
    • Business Experts
    • Featured
    • Franchise
    • Growing Business
    • Health
    Reading: Customer Service
    • Finance
    • Franchise Experts
    • How To
    • Interviews
    • Just for fun
    Reading: Customer Service
    • Lifestyle
    • Making money
    • Manufacturing
    • Marketing
    • Money
    • Property
    Reading: Customer Service
    • Starting Up
    • Taxation
    • Technology
    • Wellbeing
    • Women in Business
    Reading: Customer Service
Reading: Customer Service
Connect
Start Your Business MagazineStart Your Business Magazine
Aa
  • Magazine
  • SEO – Backlinks
  • Book: Start Your Business
Search
  • Agenda
  • Book Review
  • Blogs
  • Finance
  • Growing Business
  • How To
  • Interviews
  • Marketing
  • SME Update
  • Starting Up
  • Technology
  • Wellness
  • Contact
Have an existing account? Sign In
Follow US
  • RSS
  • Terms And Conditions
  • Privacy Policy
  • Contact
  • Licensing
  • SEO
Copyright © 2014-2023 Ruby Theme Ltd. All Rights Reserved.

Customer Service

Start Your Business
agenda
Share
4 Min Read

5 Ways Better Customer Service Can Improve Your Business

If you’re looking to grow and improve your business, one of the easiest places to start making changes is with your customer service. Many business owners fail to realise the tremendous impact this function can have on your company – but remember that customer experience is everything. 

Contents
5 Ways Better Customer Service Can Improve Your BusinessCustomer RetentionRepresent Your BrandReferralsCustomer LoyaltyImportant Data

You can use tools like ServiceNow Customer Experience software as a means by which to take control of your customer service and improve it tenfold – and here are some good reasons why you should. 

Customer Retention

Retaining existing customers is way more affordable than acquiring new ones – but you already knew that. But what gets a customer to stick around? A product or service they love, good pricing, and you guessed it, great customer service. 

Customers will be more likely to walk away and look for a better option if they’ve had a bad customer service experience, no matter how much they love your goods. So keep this in mind as a reason to level up the customer service you’re providing to those who are already loyal. 

Represent Your Brand

Your customer service is a good opportunity to represent your company’s values and vision. The way you treat your customers and handle problems and questions can speak volumes about your business and what it cares about. Naturally, your customers want to feel that you care about them.

By using high-quality software like customer service chatbots and providing quick, friendly service to your customers, you’ll be showing them exactly what you stand for: nothing but the best. 

Referrals

When people have a good customer service experience, they’re even more likely to talk than when they’re simply happy with a product or service. Your customer service is your chance to showcase exactly why you’re worth recommending. Happy customers who are treated well will shout your name from the rooftops.

You can even make use of referral marketing strategies to help boost sales if you want to increase your word-of-mouth advertising. 

Customer Loyalty

Many business owners fail to recognise the importance of customer loyalty. Earning customer loyalty means that your clients will keep choosing you, over and over again. To achieve this, you need to do more than just provide them with the goods. In these cases, a personal relationship and exceeded expectations are key.

Customer loyalty will help your company grow, increase your sales and profit margin, and even gain new customers in the process. Remember that your customers are worth the effort – they keep your business afloat. 

Important Data

Finally, if your customer service processes and systems are up to scratch and performing as they should be, you can use these to gather valuable data about your customers’ needs and wants.

This can be done by gathering feedback, or simply monitoring complaints, compliments and buying behaviours using your existing systems. In this case, having the right software is crucial, and employing staff that know how to use it is even more important. The more you know, the better equipped you are to improve. 

TAGGED: header

Sign Up For Daily Newsletter

Be keep up! Get the latest breaking news delivered straight to your inbox.

By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.
Start Your Business May 20, 2022
Share this Article
Twitter LinkedIn Reddit Email Copy Link
  • RSS
  • Terms And Conditions
  • Privacy Policy
  • Contact
  • Licensing
  • SEO

Get the latest from us delivered straight to your inbox

Start Your Business Magazine: The Ultimate Business Start Up Guide provides information advice and guidance for entrepreneurs and new business start ups. Get the latest from us delivered directly to your inbox.

Our website stores cookies on your computer. They allow us to remember you and help personalize your experience with our site..

Read our privacy policy for more information.

Copyright 2023 Gambit Interactive Media Limited – All Rights Reserved.

Manage Cookie Consent
We use technologies like cookies to store and/or access device information. Cookies are used for ads personalisation We do this to improve browsing experience as well as show personalized ads. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}
Go to mobile version
Welcome Back!

Sign in to your account

Lost your password?